Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

We ship via United States Postal Service (USPS), Priority Mail, unless otherwise indicated. Please know that our products are formulated with integrity. At times there may be a delay in shipment due to a delay in the formulation process. Items are shipped within 1 - 3 days as determined by product availability. A pick up option is sometimes available in Santa Monica, CA and Sacramento CA. Flat rate applies to the U.S. and Canada but international orders are also available via USPS International Priority Mail.

Privacy & Security

Please see our full Privacy and Security policy here.

Returns & Replacements

After having contacted us via phone and are still not satisfied, just send back any product within 60 days of purchase if still in new, sellable condition and we will gladly refund 100% of your order less shipping and a 5% restocking/customization fee for orders involving cut rope or cable of 100 feet or less (10% restock fee for systems of 101 -200 feet and 15% restock fee for systems of 201 feet or more.)... or, if you like, please accept 125% credit as loyalty points. If any product arrives to your shipping address damaged or defective, we will send out a replacement as soon as possible. We cannot sell used cut rope or cable for liability purposes and will therefore deduct that cost from your refund, but any components still in sellable condition will be 100% refunded. Please reach out to us first before returning the order so we can discus refund policy and address any questions or issues you may have.

Ordering

Order online at www.roverroamer.com or email us your order at office@roverroamer.com or simply call us at 1.800.936.2461. We accept international orders as well. Notice the "Ordering" page at the top of the site. Use this page for quick reordering.

Payment, Pricing & Promotions

On the website we accept Visa, Mastercard, American Express, and Discover but we also accept PayPal. If you call us, we'll be able to accept Square and other forms of payment as well. Checks mailed in will be deposited before shipments are made; please send to 11305 Sutters Mill Circle, Gold River, CA 95670 with the invoice number written in the memo section. Pricing may be subject to change. If you recently bought an item and it goes on sale, you have two weeks to notify us after your order by emailing us at office@roverroamer.com and we will add loyalty points to your account to cover the difference.

Loyalty Points:

Rover Roamer Loyalty Points give you 5% cash equivilancy back on all orders, excluding tax and shipping. Points expire 500 days after your order is shipped.  Up to 50% of any order may be discounted with points. There are no restrictions on loyalty points used in combination with any other promotion, coupon or discount. You will be reminded 10 days before any of your points expire. You can access your loyalty points from your account page. The following are ways that a customer may accumulate more points:

100% of what you buy is earned back in points. If your subtotal order = $50 then you recieve 50 points.

50 points for registering as a new customer

50 points for participating in a poll

50 points for subscribing to the newsletter

25 points for referring a new customer to Zenbiotics when they order $25 or more. (2nd to 5th friends generate 12 points; 6th to 25th friend generates 10 points).

25 points extra to the referred new registered customer when they log into the system for the first time.

25 points extra to the referrer customer upon referred customer registration.

10 points for each valid product review

5 points for each tag

5 points for any new valid tag

Viewing Orders

Your order is veiwable in the cart page, in the confirmation email sent to you after submitting your order, and via your account page. If you have an account, you can also locate your previous orders in your account page. If you happen to make any mistakes with an order you just placed just email us at office@roverroamer.com or call us 1.800.396.2461 so we can amend it before it ships out.

Updating Account Information

Please make sure that your account information is up to date. A shipment to an address that is no longer servicable will result in up to two weeks delay. We will do what we can to get the order to you as soon as possible but we usually wait to get the shipment returned before sending out a new one to the correct address. If you get an invite to log into your account using a new login and password, please go over all of the important billing and shipping details to make sure it is current. We ask you to please take the responsibility to update and keep current any shipping information to avoid returns. We will usually re-ship to you with complimentary shipping but the delay can be frustrating.